A major Australian university was transitioning to a new learning management system (LMS), a change affecting over 2,000 academic staff and more than 50,000 students. Academic staff needed to be confident and self-sufficient in the new platform, and the transition could not disrupt the student experience.
We designed and delivered a comprehensive capability-building program: institution-wide learning materials, facilitation sessions across every faculty, and direct guidance on technology solutions, with deliberate design for accessibility and varying digital literacy levels.
Outcome
Training sessions received over 90% satisfaction scores. Staff engagement with professional development increased by 30%. Service requests dropped 70%, a direct measure of confidence and self-sufficiency.